Application Support Analyst
wrocław
technologies-expected :
Workday
responsibilities :
Consult Managers and HR on system related organization changes
Execute data maintenance activities focusing on but not limited to preparation of mass load transaction templates, update supervisory organization, cost center (hierarchies), company (hierarchies), location (hierarchies) and custom organizational structures.
Auditing organization structures to ensure data integrity
Develop and maintain technical knowledge for Workday application and provide application support and resolution of Tickets assigned by the HR Users
Use the ticket management tool to update ticket’s progress. Trouble-shoot, document User support tickets, and drive them to closure in a timely manner following FME processes.
Interact with Users at all levels of the organization as well as vendors and customers, as needed, to support the applications and query resolution.
Implement and test of new release enhancements and changes and change requests. Participate in release and change management activities including testing, documentation, and deployment of applications.
Interact with Global Support Team on incidents that require escalations
Prepare and maintain ad hoc and advance reports.
Integration management including monitoring of integration runs and assisting in de-bugging integration issues
Actively monitor and research application error handling, and escalate problems using defined escalation procedures.
Collaborate with business analysts, end users, vendors, and customers to assist in user acceptance testing.
Manage to SLA and SOP requirements
Maintain System Change & Documentation Repository
Will be expected to be available to provide support on an as needed basis when there are unscheduled incidents, crisis management, and scheduled maintenance. This can include nights and weekends.
requirements-expected :
Bachelor’s degree from University preferred.
Minimum of 2-4 years of experience in technical support and troubleshooting of ERP modules
Enterprise Resource Planning knowledge in the following areas/modules preferred: Workday: ERP System-Modules, Human Capital Management (HCM), HR Core, HR Adm, HR IT and HR Reporting.
Good understanding of organization structures and representations in systems as well as related HR business processes. Familiar with standard concepts, procedures and best practices in reorganizations
A good team player with the ability to manage diverse stakeholder group with differing requirements
Good collaboration and ability to work cross functions and cultures beyond borders
Ability to manage multiple assignments and tasks simultaneously with flexibility and pro activeness
Should be able to Work in a continuously changing environment.
Language capability: Fluency in English is a must both written and verbal, Ability to speak other European languages like Polish, Romanian, Italian, French, German, Spanish ...etc would be an added advantage.
Excellent communication and interpersonal skills
offered :
Private medical care in LuxMed,
PZU life Insurance,
Unlimited international travel Insurance,
Benefits System platform (multisport card, cinema tickets, online shopping etc.)
Language courses reimbursement,
Work abroad possibility (up to 30 days / year)
Recommendation programme
Life milestone bonus
Holiday allowance
Childcare refund
Occasional gifts
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
flexible working time
fruits
integration events
no dress code
coffee / tea
leisure zone
redeployment package
employee referral program
charity initiatives