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B2B Technical Support Engineer

warszawa

technologies-expected :

JavaScript

HTML

Node.js

technologies-optional :

AWS

WebAssembly

Web Services

REST API

HAProxy

Tomcat

Node.js

Postman

PostgreSQL

about-project :

We provide a world-class technical support to European customers delivering digital signage solutions with professional large format panels and hotel TV solutions. We are looking for a technical expert with advanced troubleshooting skills and a can-do attitude who feels confident engaging with customers on a professional level. As a member of our team, you will deliver a premium experience for our customers.

responsibilities :

Troubleshooting and resolving issues as 2nd level of technical support

Creating sample and demo applications presenting Smart Signage usage in various business scenarios (including integration with peripherals or 3rd party solutions)

Supporting partners in integration their solution with Samsung CMS

Delivering consulting service to system integrators and local European Samsung subsidiaries

Delivering onsite and/or remote technical trainings to developers and partners

Supporting introductions of new products, features and technologies

Maintaining good relationships with local offices, system integrators, clients

Business trips mostly within Europe up to 20% time

requirements-expected :

A technical University degree (or proven IT engineering knowledge)

Tree years of professional experience in the IT field

Knowledge of front-end technologies: JavaScript (ECMA 6), HTML 5, CSS3; and back-end: Node.js

Technically oriented. Strong analytical, troubleshooting and problem solving skills

Ability to translate customer product story into technical requirements

Excellent fluency in English (both verbal and written) - you’ll be conducting presentations in English in front of a multinational audience

Innate soft skills: effortless communication with team members and staff, confidence in speaking in front of a larger audience

Self-motivation, self-management and time management skills to meet deadlines and/or priorities

Passion for technology and continuous improvement of supported products and solutions

offered :

Friendly working atmosphere

Opportunity to work in multiple projects

Working with the latest technologies on the market

Monthly integration budget

benefits :

sharing the costs of sports activities

private medical care

sharing the costs of foreign language classes

life insurance

corporate products and services at discounted prices

integration events

dental care

no dress code

leisure zone

pre-paid cards

redeployment package

baby layette

employee referral program

charity initiatives

unlimited free access to Copernicus Science Center

mentoring program

psychological support

possibility to test new Samsung products

work in Korea as a part of our Mobility Program

Złóż

Utwórz Alerty E-mailowe

Utwórz Alerty E-mailowe

B2B Technical Support Engineer prace w warszawa

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